Scope: To provide personal and practical care to people in their homes, to assist service users to achieve and maintain their independence.
The Quality Policy of the company is:
To establish and maintain a Quality Management System which satisfies the requirements of ISO 9001:2015, and any other Customer specific quality requirement.
To consistently provide specialist care, in a manner which will satisfy Customer requirements in all respects.
To ensure all company personnel are fully competent to carry out their assigned tasks.
To strive to continually improve our services provided to Customers, through the use of the Quality Policy, Quality Objectives, analysis of data, audit results, corrective and preventive actions and at Management Review.
To establish quality objectives at strategic and operational levels within the company that will be measured and reported upon at the management review meeting.
To maintain records as objective evidence to demonstrate compliance with the Quality Management System.
To control & continually monitor all jobs undertaken.
To comply as a minimum with all statutory requirements.
To review the Quality Management System at planned intervals to ensure it is effective and achieving the stated quality policy.
The Regional Operations Director is fully committed to the above and actively encourages a similar commitment by personnel at all levels of the Company.
This Quality Policy is evaluated as part of the overall review of the Quality Management System to ensure its stated objectives are met.
By signing this quality policy, the Regional Director gives their approval to the Quality Management System described in the quality manual and supporting Company procedures.
Name: Angela Donohue
Position: Regional Compliance Director
Date: 13th February 2024
This Quality Policy is posted in the office. All employees are encouraged to read it and communicate any query to the Registered Manager or Regional Operations Director.